Terms of service

Gatherwell – Terms & Conditions

Welcome to Gatherwell — where comfort, style, and everyday functionality come together. We specialize in thoughtfully curated kitchen accessories, home essentials, organization solutions, dining pieces, and lifestyle products designed to make everyday living more beautiful and convenient.

By accessing our website or placing an order, you agree to the Terms & Conditions outlined below. Please read them carefully.

1. Definitions

Consumer:
An individual purchasing products for personal, non-commercial use.

Distance Contract:
A purchase made through our website without physical interaction.

Durable Medium:
Any method that allows information to be stored unchanged, such as email.

2. Applicability

These Terms apply to all purchases made through the Gatherwell website.

By placing an order, you confirm that you have read and agreed to these Terms.

If any provision is unclear, interpretation will be made in favor of the consumer.

3. Company Information

Company Name: STRYVEX LIMITED
Registration: 80242670
Address: FLAT 2304, 23/F HO KING, COMM
CENTRE, 2-16 FA YUEN STREET,
MONG KOK
HONG KONG

4. Our Offer

At Gatherwell, we are committed to:

  • Providing high-quality kitchen and home accessories

  • Offering practical organization solutions, dining essentials, storage products, and modern home items

  • Displaying accurate product descriptions and realistic product images

  • Maintaining transparent pricing, including taxes and shipping fees at checkout

  • Keeping product availability updated whenever possible

5. Order Process

Orders are confirmed after full payment is received.

You will receive an order confirmation email after checkout.

Payments are securely processed via trusted third-party payment providers.

Gatherwell reserves the right to cancel orders due to suspected fraud, pricing errors, or stock availability issues.

6. Right of Withdrawal

Eligible items may be returned within 14 days of delivery.

To qualify:

  • Items must be unused

  • Items must be returned in their original packaging

  • Items must be in resellable condition

7. Returns & Refunds

Return shipping costs are the customer's responsibility unless the product is defective, damaged, or incorrect.

Items must be returned in their original condition.

Approved refunds will be issued to the original payment method.

8. Pricing

All prices are listed in USD.

Gatherwell reserves the right to correct pricing errors at any time.

International customers are responsible for any customs duties, import taxes, or local fees where applicable.

9. Product Quality & Warranty

All products are quality-checked before shipping.

Please note:

  • Product colors may slightly vary due to lighting or screen differences

  • Minor variations may occur due to manufacturing materials, product design, or handcrafted finishes

Issues must be reported within 14 days of delivery.

The warranty does not cover:

  • Misuse or improper handling

  • Normal wear and tear

  • Damage caused by water, heat, or improper cleaning

  • Damage caused by incorrect usage or excessive force

  • Damage caused by sharp objects or improper storage

  • Accidental damage, breakage, or neglect

10. Shipping & Delivery

Orders are shipped to the address provided at checkout.

Delivery may take up to 30 business days depending on destination and logistics conditions.

Delays may occur due to customs, shipping carriers, weather conditions, or high order volumes.

If delivery fails, Gatherwell may offer a replacement or refund where applicable.

11. Payments

Full payment is required at checkout.

We accept major credit cards, debit cards, PayPal, and other secure payment methods.

For payment-related issues, please contact our support team promptly.

12. Complaints & Customer Support

Please report any issues within 7 days of receiving your order.

Our support team aims to respond within 14 business days.

Valid complaints may be resolved through:

  • Replacement

  • Refund

  • Store credit, where applicable

13. Dispute Resolution

Gatherwell aims to resolve disputes fairly and efficiently. If unresolved, disputes may be referred to an independent mediator where applicable.

14. Force Majeure

Gatherwell is not responsible for delays or failures caused by circumstances beyond our control, including:

  • Natural disasters

  • Shipping carrier disruptions

  • Supply chain interruptions

  • Government restrictions

  • Customs delays

  • Public emergencies

15. Governing Law

These Terms are governed by applicable laws, unless local consumer protection laws provide otherwise.

16. Changes to Terms

Gatherwell reserves the right to update these Terms & Conditions at any time.